Commitment to quality

Commitment to Quality Website Software Product Services

Telecommunications and information technology products (websites, software) are also goods like other goods, so there are also counterfeit and poor quality goods. Before we are suppliers of products to consumers, we are also customers and must choose products for ourselves. Therefore, we can understand customers' concerns about the quality of the products they have chosen. Based on the above reason, Panpic has set the main development motto of "quality and service". We commit to our customers:

• Providing customers with good software products at competitive prices (with the best after-sales service).
• Put credibility first.
• Put yourself in the customer's shoes.
• We satisfy customers with quality and professional service attitude.

WARRANTY COMMITMENT CERTIFICATE

1. Warranty period

• For website software products using hosting at Panpic, we will provide free warranty and maintenance throughout the running process.
• For website software products using hosting at Panpic, we will provide free warranty and maintenance throughout the running process.

2. Forms of Warranty and Maintenance

• Panpic's technical staff will fix errors or problems with the website upon notification from the customer.
• Forms of remote support such as, Email, Phone, Teamviewer, Skype, Zalo or Panpic's Ticket management support software with simple errors.

3. Warranty Scope

• Limited warranty service to fix website function errors built by Panpic (Functions stated in service contract No. ……/HDDV2016).
• Cases not covered by the warranty: 
  • Errors of other programs, system software, server operating system configuration, network software, etc
  • Data and hardware errors.
  • Errors due to improper operation, due to carelessness, or dropping the bridge.
  • The error was caused by the customer arbitrarily interfering with the programming code files.
  • Errors caused by fire accidents or natural disasters caused by the environment.